Shutter Stories processes personal information in connection with photography inquiries, bookings, studio production, proof review, and file delivery. This policy explains what we collect, how we use it, when we share it, and the choices available to individuals who interact with our website and services.
Subject to legal limits, individuals may request access to personal data we hold about them, ask for correction of inaccurate information, and raise concerns about our handling of their data. Where a request cannot be fully granted, we will explain the reason in general terms.
Requests should identify the information involved and the action sought. We may ask for reasonable verification before responding, and we will handle requests within the time required by applicable law or, if no fixed period applies, within a reasonable time.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When information is no longer required, we delete it or de-identify it in a manner consistent with our recordkeeping practices.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
Privacy overview
This section outlines the main categories of information processed, where it may come from, the cookie technologies in use, and the choices available to users.
We may collect contact details, project information, product counts, shot-list details, reference materials, booking and payment records, delivery preferences, communication content, and website usage data. Where needed for studio work, we also process product intake and return details, proof-gallery selections, file-naming references, and usage notes provided by the client.
We receive data from contact forms, email, planning calls, booking and payment steps, product drop-off or courier arrangements, reference and shot-list submissions, proof-gallery review, and file delivery activity. We may also collect limited technical data from the website and service tools used to operate the site and manage communications.
Cookies may include essential cookies that support security and page functions, preference cookies that remember basic settings, and analytics cookies that help us understand site performance and usage patterns. Some cookies are session-based and expire when the browser is closed, while others remain for a limited period unless removed earlier.
You may control cookies through your browser settings and, where available, through any on-site preference tools. Disabling some cookies may affect form performance, session handling, or other basic site functions, but it will not prevent you from viewing the site.
We use personal data to respond to inquiries, assess project scope, prepare quotes, coordinate product intake and return, manage bookings, review references and shot lists, produce and edit images, deliver proofs and final files, process payments, maintain business records, operate the website, and meet legal obligations. We may also use limited data to improve service organization and prevent misuse of our systems.
We may share personal data with vendors that support website hosting, communications, file delivery, payment processing, recordkeeping, and related operational services. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality safeguards.
We may disclose personal data when necessary to comply with legal obligations, enforce agreements, protect our rights, respond to lawful requests, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Use the contact details below for privacy questions, access requests, or correction requests.
